Privacy Policy

Naturalpen ("we," "us," or "our") operates the Naturalpen website and related services (the "Services"), including our AI text humanizer. This Privacy Policy describes how we collect, use, disclose, and protect information when you use the Services.

Please read this policy carefully. By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information we collect

You provide directly

• Account information: Name, email address, and profile details when you register (for example via Google or other sign-in methods we support).
• Content you submit: Text you paste or upload for humanizing or related features. This content is processed to provide the Service.
• Communications: Messages you send to support or through feedback channels.
• Billing information: Processed by our payment provider (Stripe); we do not store full payment card numbers on our servers.

Collected automatically

• Device and browser data: IP address, browser type, operating system, and similar technical data.
• Usage data: Pages viewed, features used, approximate timestamps, and related analytics to operate and improve the Services.
• Cookies and similar technologies: As described below.

2. How we use your information

• To provide, maintain, and improve the Services (including humanizing text).
• To authenticate you, manage accounts, subscriptions, and usage limits.
• To process payments and prevent fraud.
• To communicate with you about the Services, security, and policy updates.
• To analyze usage in aggregate or de-identified form to improve performance and UX.
• To comply with law and enforce our Terms of Service.

3. How we share information

We do not sell your personal information. We may share information with:

• Service providers who assist us (hosting, database, analytics, authentication, payments, and humanizer/AI processing), under contractual obligations to use data only as instructed.
• Legal and safety: When required by law, legal process, or to protect rights, safety, and security.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

4. Cookies and tracking

We and our partners may use cookies and similar technologies for authentication, preferences, security, and analytics. You can control cookies through your browser; disabling them may limit certain features (for example staying signed in).

5. Third-party links

The Services may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

6. Security

We use reasonable technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. Your choices

• Access or update account information through your account settings where available.
• Opt out of marketing emails using the unsubscribe link in those messages. We may still send essential service and billing-related emails.
• Adjust cookie settings in your browser as described above.

8. Children's privacy

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, contact us and we will take appropriate steps to delete it.

9. International transfers

Your information may be processed in countries other than where you live, including the United States, where data protection laws may differ. By using the Services, you acknowledge such transfers where permitted by law.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the updated policy where allowed by law.

11. Marketing communications

If you create an account or provide an email, we may send product updates or promotional messages where permitted. You can opt out of marketing emails at any time via the unsubscribe link or by contacting us at support@naturalpen.com.

12. Legal basis for processing (GDPR)

If you are in the European Economic Area, we may rely on:

• Contract — to provide the Services, accounts, and billing.
• Legitimate interests — to secure, improve, and analyze the Services (balanced against your rights).
• Legal obligation — where required by law.
• Consent — where required (for example certain cookies or optional communications).

13. Data retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize personal data within a reasonable period, except where retention is required by law or legitimate business needs (for example backup cycles or fraud prevention).

14. Subprocessors

We use trusted providers to operate the Services. Examples include (depending on configuration):

• Stripe, Inc. — payment processing and subscription billing.
• Hosting and infrastructure providers — to run the website and APIs (for example Vercel or similar).
• Database providers — to store account and usage data.
• Authentication providers — for secure sign-in (for example Google OAuth via our auth stack).
• Humanizer / AI processing — to transform text you submit in line with the feature you request.
• Analytics — for example Vercel Analytics or similar tools to understand traffic and performance.

Subprocessors are contractually required to protect personal data and process it only for the purposes we specify.

15. Your GDPR rights

Depending on your situation, you may have the right to:

• Access, rectify, or erase your personal data.
• Restrict or object to certain processing.
• Data portability where applicable.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at support@naturalpen.com.

16. California privacy rights (CCPA/CPRA)

California residents may have rights to know, delete, and correct certain personal information, and to opt out of certain sharing (we do not sell personal information in the conventional sense). To submit a request, contact support@naturalpen.com. We will not discriminate against you for exercising these rights.

17. Contact us

Questions about this Privacy Policy? Contact us at support@naturalpen.com.